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Refund & Cancellation Policy

At SiteJupiter, we maintain clear, fair, and transparent commercial standards. Please review our project milestones, deposit terms, resource commitments, change order rules, and refund conditions before commissioning web development services.

Effective Date: August 2026
MSME & Trademark Verified
100% Direct Bank Refund Available

25% Advance Deposit

A mandatory 25% upfront payment is required before development commences. This deposit is strictly non-refundable once engineering and wireframing begin.

7-Day Resource Refund

If our developers are unable to execute the project due to internal resource constraints, a 100% full bank refund is issued within 7 business days.

Revisions Prior to Approval

All design adjustments, layout tweaks, and revisions must be requested during the 5-day staging phase before granting final project approval.

Zero Refund Post-Handover

Once the project is approved, 100% total payment cleared, and source code/credentials delivered, zero refund is applicable under any circumstances.

1 25% Upfront Deposit & Project Initiation

To initiate any project at SiteJupiter, the client is required to pay a mandatory advance deposit of 25% of the total estimated project quotation.

This 25% upfront payment exclusively reserves our dedicated development personnel, server infrastructure, UX/UI wireframing resources, and project schedule slots across all service packages:

  • Business Websites: Minimum starting budget of ₹4,999 (INR) / $69 (USD)
  • WordPress Websites: Minimum starting budget of ₹5,999 (INR) / $79 (USD)
  • E-commerce Stores: Minimum starting budget of ₹14,999 (INR) / $199 (USD)
  • Custom Websites: Minimum starting budget of ₹19,999 (INR) / $249 (USD)
  • Web Applications & SaaS: Minimum starting budget of ₹29,999 (INR) / $399 (USD)
Non-Refundable Deposit Clause
Strict Policy

Once project work has officially commenced (including requirement analysis, wireframing, frontend drafts, database schema design, or initial coding), the 25% advance deposit is strictly non-refundable under all circumstances to cover initial engineering overhead and dedicated resource reservation.

2 Developer Resource Unavailability (7-Day 100% Refund Guarantee)

SiteJupiter takes immense pride in delivering top-tier digital products on schedule. However, in the rare and unforeseen event that our developer team or assigned technical resources become unable to work on, initiate, or execute the project due to internal resource unavailability, staffing constraints, or technical capacity limitations on our part:

Guaranteed 100% Full Refund Within 7 Days
Client Protection
  • 100% Full Reimbursement: The client will receive a full 100% refund of all funds paid for the affected project.
  • 7 Business Days Turnaround: The refund will be initiated and credited back to the client's original payment method (Bank Transfer, UPI, or Card reversal) within 7 business days.
  • Official Confirmation: The client will receive an official cancellation receipt and transaction reference number via registered email.

3 Change Orders, Scope Expansion & Extra Charges Refund Terms

When a Client authorizes an out-of-scope Change Order addendum (for feature expansions, custom modules, new page designs, or database schema extensions):

  • Any advance milestone deposit collected for an authorized Change Order is strictly non-refundable once development on the requested extension has commenced.
  • If the Client cancels a Change Order before extra development begins, any unspent Change Order funds (excluding processing costs) may be credited toward remaining milestone balances.

4 Staging Review Period & 5-Day Mandatory Revision Window

To guarantee that the final deliverable matches your exact vision and technical specifications:

Revisions Must Be Completed Before Project Approval
Essential Rule
  • 5-Day Staging Review Window: All design revisions, styling adjustments, copy placement tweaks, and feature validations must be requested and resolved during the 5 Business Days staging review phase BEFORE the project is officially approved.
  • Included Revisions: Revisions cover fine-tuning existing elements within the agreed scope. Subsequent major feature additions or redesigns after approval are billed as separate Change Orders.

5 Final Approval, 100% Payment & Zero Refund Post-Handover

Upon completion of staging revisions, when the client provides formal approval of the project:

  • The remaining final settlement (bringing total project payment to 100%) must be cleared by the client.
  • SiteJupiter carries out the official handover, delivering full custom source code, database dumps, production server deployment, and administrative credentials.
Zero Refund Applicable After Handover
Zero Refund

Once the project has been approved, 100% total payment cleared, and source code/credentials delivered to the client, NO REFUND IS APPLICABLE UNDER ANY CIRCUMSTANCES. Software source code, digital credentials, and intellectual property assets are irrevocable and non-returnable once handed over.

6 30-Day Post-Launch Technical Warranty vs. Monetary Refunds

Post-handover defects or glitches are resolved strictly through our complimentary 30-Day Technical Warranty rather than monetary refunds:

  • Free Bug Remediation: Any genuine, reproducible code or layout defect arising from SiteJupiter's work reported within 30 days of handover will be repaired promptly at no cost.
  • No Cash Refund Substitute: Discovering a software defect within the warranty period entitles the Client to technical remediation, not a retroactive cash refund.

7 Client Inactivity & Project Abandonment Policy (30 Days)

To prevent indefinite developer scheduling blocks:

  • If a Client becomes uncommunicative, halts feedback, or fails to provide required assets for more than thirty (30) consecutive calendar days without prior written arrangement, the project is placed on administrative hold.
  • The 25% advance deposit is non-refundable to cover reserved scheduling slots. Re-activating an archived project may require an administrative resumption fee.

8 Third-Party Vendor Costs Exclusions

Disbursements paid directly to external third-party vendors (such as domain registrar fees, third-party cloud hosting server costs, premium commercial plugin/theme licenses, paid third-party API usage quotas, or payment gateway transaction charges) are strictly non-refundable by SiteJupiter, as these funds are collected directly by external service providers.

9 Comprehensive Refund & Milestone Eligibility Matrix

Quick reference overview of project milestones, payment stages, and refund eligibility:

Project Stage Payment Amount Refund Status Conditions / Notes
Pre-Commencement 25% Advance Review / Partial Eligible for cancellation before developer resources and wireframing are assigned.
Work In Progress 25% Advance Non-Refundable Active engineering, architecture, and UI wireframing commenced.
Developer Unavailability All amounts paid 100% Full Refund SiteJupiter unable to execute due to internal resource capacity. Disbursed in 7 days.
Staging & Revisions 25% Paid Active Revisions 5-day staging window to submit all feedback prior to issuing final approval.
Change Orders (WIP) Change Order Deposit Non-Refundable Out-of-scope development underway as per approved digital addendum.
Client Inactivity (>30 Days) 25% Paid Non-Refundable Project placed on administrative hold; covers reserved team scheduling.
Approved & Handed Over 100% Total Settled No Refund Project approved, 100% payment settled, source code & credentials delivered. Covered by 30-day technical warranty.

10 Refund Claim Process & Disbursement Timelines

If you are eligible for a refund due to developer or resource unavailability under Section 2:

  • Submit Email Request: Write to us at [email protected] or [email protected] with your Invoice Number, Project Reference, and Contact details.
  • Verification Audit (24-48 Hours): Our billing team will verify the project logs, resource allocation status, and payment records.
  • Disbursement Within 7 Days: Approved refunds are credited directly to your bank account (via NEFT/IMPS/UPI) or original payment gateway reversal within 7 business days.

Note regarding international payments: Any foreign currency exchange rate differences, conversion fluctuations, or intermediary bank processing fees levied by the Client's financial institution are beyond SiteJupiter's control.

11 Chargebacks & Anti-Fraud Policy

Initiating unauthorized chargebacks or fraudulent payment disputes without prior good-faith communication violates our mutual agreement.

In the event of an unjustified chargeback, SiteJupiter reserves the right to immediately suspend all active services, terminate warranty coverage, revoke staging access, and furnish executed digital agreements, milestone approvals, cryptographic IP logs, and communication archives to payment processors, credit bureaus, and relevant legal authorities under the Information Technology Act, 2000.

For billing and MSME corporate verification, our official registration number is UDYAM-WB-20-0008871 under the Ministry of MSME, Government of India.